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Leaders' Guide to the Business Case--Bibliography


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Topics Related to the Business Case for
Planned Care
May 8 2006
Disease Specific Topics
Asthma
Homer, C., Forbes, P. & Horvitz, Sm., et al. (2005). Impact of a Quality
Improvement
Program on Care and Outcomes for Children with Asthma. Archives of
Pediatric and
Adolescent Medicine, 159(5), 464-9.
Schonlau, M., Mangione-Smith, R. & Chan, K.S., et al. (2005). Evaluation
of a Quality
Improvement Collaborative in Asthma Care: Does it Improve Processes and
Outcomes of Care?, Annals of Family Medicine, 3, 200-8.
Diabetes
Chin, MH et al Quality of Diabetes Care in Community Health Centers. March
2000.
American Journal of Public Health. 90(3):431-4.
East, J., Krishnamurthy, P., Freed, B. & Nosovitski, G. (2003, July/August)
. Impact of a
Diabetes Electronic Management System on Patient Care in a Community
Clinic.
American Journal of Medical Quality, 18(4), 150-4.
Hupke, C., Langley, J., Little, K. & Chaufournier, R., et al. (2004).
Transforming
Diabetes Health Care Part I. Diabetes Spectrum, 17, 102-6.
Hupke, C., Langley, J., Little, K.& Chaufournier, R., et al. (2004).
Transforming
Diabetes Health Care Part II. Diabetes Spectrum, 17, 107-11.
Klonoff, D., & Schwartz, D. (2000, March). An Economic Analysis of
Interventions for
Diabetes. Diabetes Care, 23(3). 390-404.
Litaker, D, et al. (2003). Physician-Nurse Practitioner Teams in Chronic
Disease
Management: The Impact on Costs, Clinical Effectiveness, and Patients'
Perception of Care. Journal of Interprofessional Care, 17(3). 223-237.
Norris, S. et al. (2002). The Effectiveness of Disease and Case Management
for People
with Diabetes: A Systematic Review. American Journal of Preventive
Medicine,
22(4). 15-38.
Piette, J., Weinberger, M., & McPhee, S. (2000). The Effect of Automated
Calls with
Telephone Nurse Follow-up on Patient-Centered Outcomes of Diabetes Care: A
Randomized, Controlled Trial. Medical Care, 38(2). 218-230.
Bibliography assembled by Roger Chaufournier and Christine St. Andre
Last Updated May 8, 2006 by Tessa Arons


Porterfield, DS and Kinsinger, L. Quality of Care for Uninsured Patients
with Diabetes
in a Rural Area. February 2002. Diabetes Care 25(2): 319-23.
Ridgeway, N. et al. (1999). Improved Control of Type 2 Diabetes Mellitus:
A Practical
Education/Behavior Modification Program in a Primary Care Clinic. Southern
Medical Journal, 92(7). 667-672.
Rubin, R., Dietrich, K., & Hawk, A. (1998). A Practical Impact of
Implementing a
Comprehensive Diabetes Management Program in Managed Care. Journal of
Clinical Endocrinology and Metabolism, 83(8). 2635-2642.
Sidorov, J. et al. (2002, April). Does Diabetes Management Save Money and
Improve
Outcomes? Diabetes Care, 25(4). 684-9.
Wagner, E. et al. (2001, January 10). Effect of Improved Glycemic Control
on Health
Care Costs and Utilization. Journal of the American Medical Association,
285(2).
182-9.
Congestive Heart Failure
Capomolla, S. et al. (2002, October 2). Cost/Utility Ration in Chronic
Heart Failure:
Comparison Between Heart Failure Management Program Delivered by Day-
Hospital and Usual Care. Journal of the American College of Cardiology, 40(
7).
1259-66.
Cline, C. et al. (1998, November). Cost Effectiveness Management Program
for Heart
Failure Reduces Hospitalization. Heart, 80. 442-6.
Heidenreich, P., Ruggeria, C., & Massie B. (1999, October). Effect of a
Home
Monitoring System on Hospitalization and Resource Use for Patients with
Heart
Failure. American Heart Journal, 138(4). 633-40.
Jaarsma, T. et al. (1999, May). Effects of Education and Support on Self-
Care and
Resource Utilization in Patients with Heart Failure. European Heart
Journal,
20(9). 673-82.
McAlister, F. et al. (2001, April 1). A Systematic Review of Randomized
Trials of
Disease Management Programs in Heart Failure. American Journal of Medicine,
110(5). 378-84.
Business and Organizational Related Topics
Advanced Access (Also see below under Continuity of Care)
Bibliography assembled by Roger Chaufournier and Christine St. Andre
Last Updated May 8, 2006 by Tessa Arons


O'Hare, D., & Corlett, J. (2004, February). The Outcome of Open-Access
Scheduling.
Family Practice Management, 35-8.
Solberg. et al. (2005, November/December). Improved Primary Care Access:
How Does
it Affect Depression Care Quality? Annals of Family Medicine.
Steinbaure, J., Korell, K., Erdin, J., & Spann, S. (2006, March). Open-
Access Scheduling
in an Academic Practice. Family Practice Management.
Trustees of Dartmouth College, Batalden, Godfrey, Nelson, Hanover. (2004).
Unplanned
Activity Card. [Electronic version cited May 8 2006]].
Trustees of Dartmouth College, Batalden, Godfrey, Nelson, Hanover. (2004).
Rooming
Criteria Example. [Electronic version cited May 8 2006]].
Business Case for Planned Care
Chaufournier, R.; St. Andre, C.; Kabcenell, A.; Hupke, C.; Davis, Connie;
Wasson, John;
Jones, Carol. The Business Case for Planned Care (2003, September). The
Institute for Healthcare Improvement Pursuing Perfection Monograph.
Care Team
Chaufournier, R.; St. Andre, C.; Kabcenell, A.; Hupke, C.; Davis, Connie;
Wasson, John;
Jones, Carol. The Business Case for Planned Care (2003, September). The
Institute for Healthcare Improvement Pursuing Perfection Monograph.
Gibbs, M. (November 30, 1990). Compensation and Incentive Systems. [
Electronic
version – abstract cited 1 May 2006]. Harvard Business Online.
Dollman, R. (June 1996). Incentive Systems and Their Influence on the
Capacity for
Change. [Electronic version cited 1 May 2006] Journal of Extension.
Gans, D., MSHA, PACMPE & Walker, D., MBA, FACMPE. (April 8, 2004). (Audio)
Rightsizing the Medical Group's Staff: How many is too much, how few is
not
enough (CD) - #6134. [Electronic purchase information cited 1 May 2006].
MGMA (Medical Group Management Association).
Valenti, W.M., & Bookhardt-Murray, J., M.D. (2004, December). Advanced
Access
Scheduling Boosts Quality, Productivity, and Revenue. Drug Benefit Trends.
Continuity Resources
Baker, R., Mainous, A., Gray, D., & Love, M. (2003). Exploration of the
Relationship
Between Continuity, Trust in Regular Doctors and Patient Satisfaction with
Bibliography assembled by Roger Chaufournier and Christine St. Andre
Last Updated May 8, 2006 by Tessa Arons


Consultations with Family Doctors. Scandinavian Journal of Primary Health,
21(1). 27-32.
Batalden, P., Mohr, J., Nelson, E., Plume, S., Baker, G., Wasson, J.,
Stoltz, P., Splaine,
M., & Wisniewski, J. (1997). Continually Improving the Health and Value of
Health Care for a Population of Patients: The Panel Management Process.
Quality
Management in Health Care, 3(5). 25-27.
Brousseau, D., Meurer, J., & Isenberg, M. et al.(2004). Association
Between Infant
Continuity of Care and Pediatric Emergency Department Utilization.
Pediatric,
113. 738-41.
Christakis, D., Mell, L., Koepsell, T., Zimmerman, F., & Connell, F. (2001)
Association
of Lower Continuity of Care with Greater Risk of Emergency Department use
and
Hospitalization in Children. Pediatrics, 107. 524-29.
Christakis, D., Wright, J., Koepsell, T., Emerson, S., & Connell, F. (1999)
. Is Greater
Continuity of Care Associated with Less Emergency Department Utilization?
Pediatrics, 103. 738-42.
Chrisakis, D., Wright, J., Zimmerman, F., Bassett, A., Connell, F. (2002).
Continuity of
Care is Associated with High-Quality Care by Parental Report. Pediatrics,
109.
Christakis, D., Wright, J., Zimmerman, F., Bassett, A., & Connell, F. (
2002). Continuity
of Care is Associated with High Quality Care by Parental Report.
Pediatrics, 109.
54-60.
Christakis, D., Wright, J., Zimmerman, F., Bassett, A., & Connell, F. (
2003). Continuity
of Care is Associated with Well Coordinated Care. Pediatrics, 3. 82-86.
Chrisakis, D., Wright, J., Zimmerman, F., Bassett, A., Connell, F. (2003).
Continuity of
Care is Associated with Well-Coordinated Care. Ambulatory Pediatrics, 3.
82-86.
Daghio, M., Ciardullo, A., & Cadioli, T. et al. (2003). GP's Satisfaction
with the Doctor-
patient Encounter: Findings from a Community-based Survey. Family Practice,
20(3). 283-88.
Dietrich, A., & Marton, K. (1982). Does Continuous Care from a Physician
Make a
Difference? Journal of Family Practice, 15. 929-37.
Ettlinger, P. & Freeman, G. (1981). General Practice Compliance Study: Is
it Worth
Being a Personal Doctor? BR Medical Journal, Clinical Resident Edition,
282.
1192-94.
Bibliography assembled by Roger Chaufournier and Christine St. Andre
Last Updated May 8, 2006 by Tessa Arons


Ettner, S. (1999). The Relationship Between Continuity of Care and the
Health Behaviors
of Patients: Does Having a Usual Physician Make a Difference? Medical Care,
37. 547-55.
Ettner, S. (1999, June). The Relationship Between Continuity of Care and
the Usual
Health Behaviors of Patients: Does Having a Usual Physician Make a
Difference?
Medical Care, 37(6). 547-555.
Gammel, J. (1998, December). Marketing one-to-one Healthcare. Physician's
Successful
Practice, 25-17.
Gill, J., Mainous, A., & Nsereko, M. (2000). The Effect of Continuity of
Care on
Emergency Department Use. Archive of Family Medicine, 9(4). 333-38.
Inkelas, M., Schuster, M., Olson, L., Park, C., & Halfron, N. (2004).
Continuity of
Primary Care Clinician in Early Childhood. Pediatrics, 113(6). 1917-25.
Kibbe, D., Bentz, E., & McLaughlin, C. (1993). Continuous Quality
Improvement for
Continuity of Care. Journal of Family Practice, 36. 304-08.
Kibbe, D., Bents, E., & McLaughlin, C. (1993, March). Continuous Quality
Improvement
for Continuity of Care. Pediatrics, 3. 304-09.
Love, M., Mainous, A., Talbert, J. & Hager, G. (2000). Continuity of Care
and the
Physician-patient Relationship: The Importance of Continuity for Adult
Patients
with Asthma. Journal of Family Practice, 49(11). 998-1004.
Mainour, A., Baker, R., Love, M., Gray, D., & Gill, J. (2001). Continuity
of Care and
Trust in One's Physician: Evidence from Primary Care in the United States
and
the United Kingdom. Family Medicine, 33(1). 22-27.
Mustard, C., Mayer, T., Black, C., & Postl, B. (1996). Continuity of
Pediatric
Ambulatory Care in a Universally Insured Population. Pediatrics, 98. 1028-
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Practice Management, 11(2). 35-38.
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it Affect Depression Care Quality? Annals of Family Medicine.
Cost of Chronic Disease/Impact of Disease Management
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Acknowledgements:
This bibliography represents contributions from the following generous
partners:






The Sandy MacColl Institute for Chronic Illness Care
The Institute for Healthcare Improvement
Primary Care Development Corporation
Patient Infosystems
The West Central Cluster for the Health Disparities Collaboratives
The National Association of Community Health Centers
Bibliography assembled by Roger Chaufournier and Christine St. Andre
Last Updated May 8, 2006 by Tessa Arons